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First Bill since February

chroma2000
Grafter
Posts: 31
Thanks: 11
Registered: ‎10-09-2016

First Bill since February

Hi,

Having finally received my first bill since February I have a question about my line rental saver payment of 15/03/19. Has the start for this to  be applied now been set to 27/09/19 meaning that it won't need to be renewed until 27/09/20?
Regards, Ian (Auriga)

12 REPLIES 12
Plusnet Help Team
Plusnet Help Team
Posts: 778
Thanks: 103
Fixes: 43
Registered: ‎23-01-2018

Re: First Bill since February

Hi @chroma2000

 

I'm really sorry for any inconvenience caused. 

 

I have updated your account here

 

Kind Regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
chroma2000
Grafter
Posts: 31
Thanks: 11
Registered: ‎10-09-2016

Re: First Bill since February

Thanks Ollie,

It's a bit ironic that after waiting 6 months for a bill, I am then overcharged by £56.97.

Regards, Ian.

Bigfoot1
Hooked
Posts: 7
Thanks: 1
Registered: ‎01-02-2019

Re: First Bill since February

They did the same to me and despite knowing the bill is wrong they actioned a direct debit with less than 24hrs notice and say they can't do anything about it!

chroma2000
Grafter
Posts: 31
Thanks: 11
Registered: ‎10-09-2016

Re: First Bill since February

Yet strangely refunds can take up to 5 days to process.

Plusnet Help Team
Plusnet Help Team
Posts: 1,032
Thanks: 178
Fixes: 33
Registered: ‎22-01-2018

Re: First Bill since February

We are really sorry that this occurred guys and can assure you we are working to ensure this is resolved as quickly as possible. @Bigfoot1 I can see you have posted on the thread here which I will look into and respond shortly.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
chroma2000
Grafter
Posts: 31
Thanks: 11
Registered: ‎10-09-2016

Re: First Bill since February

Just got notice of my next bill and once again I'm being charged for line rental despite having line rental saver.

Is this billing system ever going to be fixed>

Ian

Plusnet Help Team
Plusnet Help Team
Posts: 778
Thanks: 103
Fixes: 43
Registered: ‎23-01-2018

Re: First Bill since February

Hi @chroma2000

 

I'm really sorry about this. I have escalated this to our Team Pool for monitoring purposes which can be viewed here 

 

Kind Regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
chroma2000
Grafter
Posts: 31
Thanks: 11
Registered: ‎10-09-2016

Re: First Bill since February

I will update the log when the refund appears.

Regards, Ian.

chroma2000
Grafter
Posts: 31
Thanks: 11
Registered: ‎10-09-2016

Re: First Bill since February

My bill for November 28th once again includes line rental. No surprises there.
Time for another refund. When are you going to fix this problem?

Ian

Plusnet Help Team
Plusnet Help Team
Posts: 1,032
Thanks: 178
Fixes: 33
Registered: ‎22-01-2018

Re: First Bill since February

Hello @chroma2000,

 

I am deeply sorry that the issue is still ongoing after we believed it was resolved. I had looked into your case and replied here with a plan forward.

 

Your case is now solely with me and I can assure you I will keep you updated at each stage.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
Superuser
Superuser
Posts: 3,808
Thanks: 2,262
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Registered: ‎10-04-2007

Re: First Bill since February

@chroma2000 

It is quite clear that this fault has not yet been fixed.  Do you want to review the 'Fixed status' in post #2?

chroma2000
Grafter
Posts: 31
Thanks: 11
Registered: ‎10-09-2016

Re: First Bill since February

Good point!

I've updated it to Not Fixed.