First Bill since February

[#1]

Hi,

Having finally received my first bill since February I have a question about my line rental saver payment of 15/03/19. Has the start for this to  be applied now been set to 27/09/19 meaning that it won't need to be renewed until 27/09/20?
Regards, Ian (Auriga)

[#2]

Hi @chroma2000

I'm really sorry for any inconvenience caused. 

I have updated your account here

Kind Regards

[#3]

Thanks Ollie,

It's a bit ironic that after waiting 6 months for a bill, I am then overcharged by £56.97.

Regards, Ian.

[#4]

They did the same to me and despite knowing the bill is wrong they actioned a direct debit with less than 24hrs notice and say they can't do anything about it!

[#5]

Yet strangely refunds can take up to 5 days to process.

[#6]

We are really sorry that this occurred guys and can assure you we are working to ensure this is resolved as quickly as possible. @Bigfoot1 I can see you have posted on the thread here which I will look into and respond shortly.

[#7]

Just got notice of my next bill and once again I'm being charged for line rental despite having line rental saver.

Is this billing system ever going to be fixed>

Ian

[#8]

Hi @chroma2000

I'm really sorry about this. I have escalated this to our Team Pool for monitoring purposes which can be viewed here 

Kind Regards

[#9]

I will update the log when the refund appears.

Regards, Ian.

[#10]

My bill for November 28th once again includes line rental. No surprises there.
Time for another refund. When are you going to fix this problem?

Ian

[#11]

Hello @chroma2000,

I am deeply sorry that the issue is still ongoing after we believed it was resolved. I had looked into your case and replied here with a plan forward.

Your case is now solely with me and I can assure you I will keep you updated at each stage.

[#12]

@chroma2000 

It is quite clear that this fault has not yet been fixed.  Do you want to review the 'Fixed status' in post #2?

[#13]

Good point!

I've updated it to Not Fixed.