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First Bill & Payment Question

chrisb1357
Newbie
Posts: 2
Registered: 31-10-2013

First Bill & Payment Question

Hi all,
New to here
Our landline and fibre broadband with PlusNet gets installed on the 13th Nov. I have already paid one month when I placed the order so when would my first payment for direct debit be taken out and when would the second bill be produced. Does my first payment I have paid start from 13th Nov and cover up until 13 Dec meaning my next bill will be produced on 13th Dec and the bill will be someware in Dec?
Chris
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: First Bill & Payment Question

Hi Chris, another Chris here Smiley
That's right, assuming that your telephone and Fibre services go active on the same date, you've paid a month upfront so your next bill will be produced on 13/12/2013.
Chris Pettitt
Cloud Environments Engineer
chrisb1357
Newbie
Posts: 2
Registered: 31-10-2013

Re: First Bill & Payment Question

Hi Chris, Chris Here LOL
How many days or weeks after the bill is produced does the direct debit get taken
Chris
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: First Bill & Payment Question

This could get confusing with names Smiley
It can take up to 5-7 working days (sometimes longer depending on your Bank/Building Society) after the Direct Debit is submitted to take payment.
Chris Pettitt
Cloud Environments Engineer