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First Bill Unused Days

FIXED
PsychoRebenok
Newbie
Posts: 3
Registered: 02-08-2016

First Bill Unused Days

I know this has probably been asked a million times already, but I signed up on the 29th of June and paid £16.99 upfront. That part's fine. But the broadband and phone only went live roughly 2 weeks later.
Will my next bill be reduced to reflect the 2 weeks or so that I paid for but didn't receive?
I'm hoping this is the case. 
Any advise is appreciated.

Thanks

6 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,376
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: First Bill Unused Days

Hi @PsychoRebenok

Welcome to the forums.

Your Billing Date starts on the day that the first service goes live and then the upfront payments are applied to the account. So you shouldn't lose any money and the prepaid money covers the first month of service. So your billing date will be in the middle of the month (going by your timeline) not based on the date you signed up.

PsychoRebenok
Newbie
Posts: 3
Registered: 02-08-2016

Re: First Bill Unused Days

Thanks for the reply.

Although, if the first payment (29/06) covers the first month of service and it didn't go live until 2 weeks later (15/07), should I not be refunded for those 2 weeks?

Or am I missing something blatantly obvious here? 

SpendLessTime
Aspiring Hero
Posts: 2,376
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: First Bill Unused Days

Fix

You are always billed in advance for line rental and FTTC/ADSL so the payment on the 29th should be moved to be effective from the 15th July to cover the period 15th July to 14th August.

PsychoRebenok
Newbie
Posts: 3
Registered: 02-08-2016

Re: First Bill Unused Days

Ok, think I get it now. 

Just don't want to be down any money, even if it is only about £8 lol, it all adds up.

Thanks for your help

SpendLessTime
Aspiring Hero
Posts: 2,376
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: First Bill Unused Days

You're welcome, hope you noticed the word "Should" in my replies. Just keep an eye on the monthly bills in the members portal https://www.plus.net/my.html?action=view_transactions&s=0 (login required)

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: First Bill Unused Days

Spendlesstime seems to have this in hand, but just to confirm what they are saying.


Your second month's invoice will only be take once you've had services active for a full month so you don't lose out on your first invoice.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff