Financial difficulties
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Financial difficulties
30-12-2018 9:05 AM
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When I moved house in April 2018, I was tied into a new 2 year contract for unlimited fibre, which included a premium to cover the address change. (It was my choice to take on the long and more expensive contract, I could have just kept my existing deal and paid the £100+ moving fee.)
Now my financial situation is difficult and I need to cut costs. Do plusnet have the ability to downgrade my service?
Re: Financial difficulties
30-12-2018 9:54 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Financial difficulties
30-12-2018 12:06 PM
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Hi @Fyldeboy,
I'm sorry to hear that. We can certainly discuss that with you.
Your best advice is as per @dvorak, please contact our Customer Options Team directly on 0800 013 2632 between the following hours:
Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00
Call wait times to this department are usually minimal, although there is a 10 minute wait at the moment.
Let us know if you need anything further - LF
Re: Financial difficulties
31-12-2018 2:48 PM - edited 31-12-2018 2:49 PM
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Thank you guys.
Spoke to customer options, who passed me through to retentions(?) and then (at my request) through to billing / credit control as the last thing I want to do is get into payment problems with PN.
Unfortunately, nothing was possible, indeed one of the lovely people actually said to me (knowing what I wanted) "All we can do is upgrade you" lol.
Need to chat with CAB about my finances as PN don't seem able to do anything, probably because (my words) a contract is, after all, a contract.
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