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Final bill?

alanj
Grafter
Posts: 215
Thanks: 5
Registered: 02-08-2013

Final bill?

I wonder if a member of staff could please help with this?
I have switched my broadband and phone from you to another provider - the transfer took place last Tuesday, 21 July.
Yesterday I rang to query when I would receive my final bill, and was told it would be ‘soon’.
Shortly after that call, I received a few emails from Plusnet - the first telling me my account would be closed on 4th August, then a couple telling me my email account had been closed. I can now no longer access my account in the member portal, but before I was ‘locked out’ I did manage to see an update to ticket number 107791863 which indicated that the amount remaining owing was so small you had written it off.
Please can you confirm whether my account has now been closed or whether I do have to wait until 4 August? Please can you also confirm that there is no amount owing and that I can now cancel the direct debit?
thanks
Alan
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Final bill?

It's all closed down, nothing owed.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
alanj
Grafter
Posts: 215
Thanks: 5
Registered: 02-08-2013

Re: Final bill?

That's great. Thanks Chris.