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Final bill

olisun
Dabbler
Posts: 20
Registered: 16-04-2013

Final bill

Hi,
My plusnet services were disconnected today and I would like to view my final bill.
But when I try to login to the portal it doesn't allow me to. It was working before I left for office.
How do  I access my final bill?
Regards,
Oli
7 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Final bill

Hi Oli,
Sorry for the confusion, the account has been cancelled. But I have made sure that the final bill has been written off as it was a minimal amount.
Hope this helps.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
olisun
Dabbler
Posts: 20
Registered: 16-04-2013

Re: Final bill

Hi,
Can I cancel my direct debit then?
Regards,
Oli
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Final bill

Hi Oli,
Yes, you certainly can. All the best with your new provider.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
olisun
Dabbler
Posts: 20
Registered: 16-04-2013

Re: Final bill

so much for the write off.
06/10/2014 DIRECT DEBIT PAYMENT TO PNET MANDATE NO 0027 £5.26
I would like to see my final bill please.
Plusnet Help Team
Plusnet Help Team
Posts: 1,852
Thanks: 4
Registered: 24-07-2014

Re: Final bill

Hi olisun,
I suspect that the payment was cleared when the invoice was removed. As you've been promised this would be cleared, I've arranged a refund for you. Please allow ten working days, and please don't cancel the direct debit until you have the money in your account.
So that you can see your final bill, I've given you access to the portal again.
Let me know if there are any further problems and apologies for any confusion.
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
olisun
Dabbler
Posts: 20
Registered: 16-04-2013

Re: Final bill

Hi,
I have cancelled my direct debit after I realised that the money was taken from my account.
Regards,
Oli
Plusnet Help Team
Plusnet Help Team
Posts: 1,852
Thanks: 4
Registered: 24-07-2014

Re: Final bill

Hi,
Thanks for coming back to us. I've raised this with our finance team for you.
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team