Final bill

[#1]

I left PlusNet on 8 February but have not received a final bill - expecting a refund of almost £12.  Does anyone know how I can get my refund & bill?

[#2]

There may be a ticket on your account with the calculations, but that probably won't be in a very user-friendly format, then the bill in the usual format should appear a short time later.  At least that's what happened when I left, but that was before the new and improved billing system.

[#3 · Accepted solution]

Hi @nessat, thanks for getting in touch.

I'm sorry to hear you cancelled our service. I've taken a look into your account and provided an update here for you.

Let us know if you need anything else.

[#4]

Moderator's Note(s)

Thread moved from ADSL Broadband to My Account/Billing.

[#5]

Thanks @abails0105.  The bill was produced on the day you said and the refund was in my account a few days later.