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Final bill
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Final bill
29-09-2014 4:48 PM
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Hi,
My plusnet services were disconnected today and I would like to view my final bill.
But when I try to login to the portal it doesn't allow me to. It was working before I left for office.
How do I access my final bill?
Regards,
Oli
My plusnet services were disconnected today and I would like to view my final bill.
But when I try to login to the portal it doesn't allow me to. It was working before I left for office.
How do I access my final bill?
Regards,
Oli
Message 1 of 8
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7 REPLIES 7
Re: Final bill
30-09-2014 9:55 AM
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Hi Oli,
Sorry for the confusion, the account has been cancelled. But I have made sure that the final bill has been written off as it was a minimal amount.
Hope this helps.
Matty
Sorry for the confusion, the account has been cancelled. But I have made sure that the final bill has been written off as it was a minimal amount.
Hope this helps.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 2 of 8
(722 Views)
Re: Final bill
30-09-2014 10:06 AM
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Hi,
Can I cancel my direct debit then?
Regards,
Oli
Can I cancel my direct debit then?
Regards,
Oli
Message 3 of 8
(722 Views)
Re: Final bill
30-09-2014 10:37 AM
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Hi Oli,
Yes, you certainly can. All the best with your new provider.
Matty
Yes, you certainly can. All the best with your new provider.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 4 of 8
(722 Views)
Re: Final bill
11-10-2014 9:06 AM
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so much for the write off.
06/10/2014 DIRECT DEBIT PAYMENT TO PNET MANDATE NO 0027 £5.26
I would like to see my final bill please.
06/10/2014 DIRECT DEBIT PAYMENT TO PNET MANDATE NO 0027 £5.26
I would like to see my final bill please.
Message 5 of 8
(722 Views)
Re: Final bill
11-10-2014 9:47 AM
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Hi olisun,
I suspect that the payment was cleared when the invoice was removed. As you've been promised this would be cleared, I've arranged a refund for you. Please allow ten working days, and please don't cancel the direct debit until you have the money in your account.
So that you can see your final bill, I've given you access to the portal again.
Let me know if there are any further problems and apologies for any confusion.
Tony
I suspect that the payment was cleared when the invoice was removed. As you've been promised this would be cleared, I've arranged a refund for you. Please allow ten working days, and please don't cancel the direct debit until you have the money in your account.
So that you can see your final bill, I've given you access to the portal again.
Let me know if there are any further problems and apologies for any confusion.
Tony
Message 6 of 8
(722 Views)
Re: Final bill
11-10-2014 9:58 AM
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Hi,
I have cancelled my direct debit after I realised that the money was taken from my account.
Regards,
Oli
I have cancelled my direct debit after I realised that the money was taken from my account.
Regards,
Oli
Message 7 of 8
(722 Views)
Re: Final bill
11-10-2014 12:02 PM
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Message 8 of 8
(722 Views)
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