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Final bill - moving to Sky from Plusnet

FIXED
Misterashford74
Newbie
Posts: 3
Registered: ‎01-04-2018

Final bill - moving to Sky from Plusnet

Hi, I am in the process of moving to Sky from PlusNet - date confirmed and you've emailed me to confirm I am moving services to another provider. Due to a bit of ordering nonsense, the date for changeover is 3/5 instead of 18/4 (my PlusNet billing period date). I've got my April bill (to 18 May 2019) and due to be billed on 30 April. Question is, will you do a part refund for 3/5 to 18/5 once my service moves away? Or do I need to factor this into talking to Sky (they already acknowledge it's their fault for the ordering nonsense).

 

Thanks in advance

Ewan

1 REPLY 1
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,870
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Final bill - moving to Sky from Plusnet

Fix

Hey @Misterashford74,

 

Thanks for getting in touch with us.

I have checked over your account and I have created a ticket on your account as most of the info is account specific. You can view the ticket here.

 

Please let us know if there is anything else we can help with.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team