Final bill confusion

[#1]

Hi I left plusnet on the 4th of July and I’m still awaiting my final bill and I received a normal bill today but nothing to say it was a final bill or not and the bill itself is confusing

[#2]

When was your normal invoicing date with Plusnet? Final bills are generated 21 days after the account is closed in the PN system, so you should get that imminently, with any overpayment credited back to you.

[#3]

My normal bill date is the 23rd of every month and is paid on the 23rd of everymonth reason im a bit confused is its im in credit they also added the early termination fees on this bill but then refunded it on the same bill just not sure what its saying lol.

[#4]

If you post screenshot of the bill breakdown, I can try and make sense of it for you. No guarantees, as the PN billing system is a nightmare to decipher.

[#5]

[#6]

Hi and thanks I think I managed to post it

[#7]

That actually looks like your final bill, to me, with a credit due back to you of £16.59

[#8]

That’s what I was thinking but nothing saying it is then it’s the early termination charges it’s like they charged me then decided not to charge me and refund it with the adjustment am I paying the termination charges or not no payments left my card.. if anything in my head I feel like I owe them around £34

[#9]

@darkjedi to me , that doesnt look like the account has closed down properly.

@jab1 I don't think so John.

Its stopped the line rental from 4/7 , refunded the line rental paid in advance unitl 22/07 ( correcting for the advance discount )

but its still billed the broadband (Unlimited fibre) for another month from 23/07 to 22/08. Ok so its also included the discount for that period so the charge is effectively £0.

I've seen one like this previously where the broadband component didnt get cancelled.. 

If a staff member doesnt pick this up shortly, then I'll escalate it.

[#10]

OK, @MisterW - I did say the PN billing is confusing - and I obviously got confused. 😀

Thanks for checking me. 

[#11]

So not sure what i do i was really hoping not to have to ring then as i struggle with phone calls but looks like i aint got a choice really wish they had a email support lol

[#12]

Ah sorry just noticed the last sentence ok thanks

[#13]

@jab1 

I did say the PN billing is confusing - and I obviously got confused

Agreed, some bills are really confusing. I've had the fortune to talk to our resident 'wizard' (who's now in billing!) occasionally😀

@darkjedi 

Ah sorry just noticed the last sentence ok thanks

No problem, the bottom line is that the balance amount is effectively correct! I've no idea why the ETCs are added and then removed. 

The main problem is that, although the net effect is zero, the billing cycle for broadband is continuing and so the account wont close automatically.  

[#14]

I had a feeling something was not tight just couldnt see it lol

[#15]

I think I've sorted this, I've cancelled the account and we'll produce the final bill as soon as possible.