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Final Bill?

FIXED
dg06
Grafter
Posts: 44
Thanks: 12
Registered: ‎23-04-2014

Final Bill?

Just wondering when I can expect to receive my final bill?

 

I migrated to a new supplier on Monday 17th December and I see that my account has now been closed but I can still log in with limited access.

 

 

7 REPLIES 7
corringham
Seasoned Pro
Posts: 589
Thanks: 292
Fixes: 7
Registered: ‎25-09-2015

Re: Final Bill?

It will depend on whether your account is "stuck" in the billing system. I have an account that was closed on 17th October, and I'm still waiting for the final bill to be generated so that Plusnet can refund the money they owe me. Others are in similar situations. You may have quite a wait...

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,567
Thanks: 6,068
Fixes: 1,016
Registered: ‎21-04-2017

Re: Final Bill?

Fix

Hi there.

I'm sorry to see you've decided to leave us.

We'll work out your final bill within the next 21 days and we'll email you when it's generated.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dg06
Grafter
Posts: 44
Thanks: 12
Registered: ‎23-04-2014

Re: Final Bill?

@Gandalf many thanks for the info.

dg06
Grafter
Posts: 44
Thanks: 12
Registered: ‎23-04-2014

Re: Final Bill?

After reading about many issues that others on the forum are having, I'm pleased to report that I have got my final bill/invoice. It is also correct.

 

 

Now to see if I get my refund.

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 107
Fixes: 60
Registered: ‎02-05-2017

Re: Final Bill?

I am pleased to hear you've received your final invoice @dg06

 

Just let us know if you don't receive your refund and we can investigate this for you.

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
dg06
Grafter
Posts: 44
Thanks: 12
Registered: ‎23-04-2014

Re: Final Bill?

I received my DD refund today.

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Final Bill?

That's great to hear dg06@

 

Should you require further assistance please feel free to get back in touch as we are more than happy to help.