Final Bill?

[#1]

Just wondering when I can expect to receive my final bill?

I migrated to a new supplier on Monday 17th December and I see that my account has now been closed but I can still log in with limited access.

[#2]

It will depend on whether your account is "stuck" in the billing system. I have an account that was closed on 17th October, and I'm still waiting for the final bill to be generated so that Plusnet can refund the money they owe me. Others are in similar situations. You may have quite a wait...

[#3 · Accepted solution]

Hi there.

I'm sorry to see you've decided to leave us.

We'll work out your final bill within the next 21 days and we'll email you when it's generated.

[#4]

@Gandalf many thanks for the info.

[#5]

After reading about many issues that others on the forum are having, I'm pleased to report that I have got my final bill/invoice. It is also correct.

Now to see if I get my refund.

[#6]

I am pleased to hear you've received your final invoice @dg06

Just let us know if you don't receive your refund and we can investigate this for you.

Regards

[#7]

I received my DD refund today.

[#8]

That's great to hear dg06@

Should you require further assistance please feel free to get back in touch as we are more than happy to help.