Final Bill
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- Re: Final Bill
26-05-2016 12:25 PM
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Hi Recently left Plusnet and migrated over to BT i have had my final bill, but they have charged me the £30.00 for leaving i didn't just leave BT told me to leave everything to them and every were i have read if you do this you will not be charged the £30.00 i have also asked for my final bill to be broken down as they are saying it is £95.00 which is in my opinion is much to high as my monthly bill was £32.00 i have had no broken down bill sent to me just texts and a letter sent out to me
Snoozling
Fixed! Go to the fix.
Re: Final Bill
26-05-2016 12:31 PM
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I'm just looking in to this now, however it doesn't look like you have been charged the £30 cessation fee.
Re: Final Bill
26-05-2016 12:35 PM
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So from looking at this, you still had 7 months remaining on your contract, so the early termination charges for your phone and broadband have been worked out based on this timescale.
Re: Final Bill
26-05-2016 12:38 PM
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Thanks i have been with Plusnet about 2-3 years why would i have cancelation fees whith being with them that long
26-05-2016 1:07 PM
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I've had a look in to this and I agree that the contract should not be applicable.
I've updated the ticket on your account and escalated this to the appropriate billing team to ensure the fees are corrected.
Apologies for any confusion/concern caused by this. Thanks for your patience.
Re: Final Bill
27-05-2016 2:22 PM
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Thank you
Re: Final Bill
27-05-2016 3:29 PM
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My god,can i expect these problems when i migrate when out of contract shortly.
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