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Final Bill payment/refund

sarahjw1976
Newbie
Posts: 1
Registered: ‎26-05-2020

Final Bill payment/refund

Hoping someone can help.  My broadband and telephone line ceased with Plusnet on 05 May.  I was out of contract.  I was expecting a bill around 20th of May showing either refund or payment due, but have received nothing from Plusnet.  I am able to log in to my account - though it's restricted due to leaving Plusnet and the last bill was my usual bill back in April.  Can someone advise me on how to get a final bill - I'm expecting them to just take payment via D/D as this is still active but would still like to have a value........... Any help would be appreciated. Thanks. 

3 REPLIES 3
Strat
Moderator
Moderator
Posts: 30,330
Thanks: 3,307
Fixes: 505
Registered: ‎14-04-2007

Re: Final Bill payment/refund

Moderators Note
This topic has been moved from Home Phone to Accounts/Billing.

 

 

Customer and Forum Moderator. Windows 10 Firefox 87.0 (64-bit)

agedgopher
Seasoned Pro
Posts: 411
Thanks: 273
Fixes: 12
Registered: ‎02-12-2016

Re: Final Bill payment/refund

Plusnet normally raise a final bill 20 days after service is closed.

So I would expect this to land anytime soon.

WillF
Plusnet Help Team
Plusnet Help Team
Posts: 219
Thanks: 52
Fixes: 21
Registered: ‎31-03-2020

Re: Final Bill payment/refund

Hi @sarahjw1976, I've checked the account for you and sent an email. Let me know if you need further information.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team