Final Bill payment/refund

[#1]

Hoping someone can help.  My broadband and telephone line ceased with Plusnet on 05 May.  I was out of contract.  I was expecting a bill around 20th of May showing either refund or payment due, but have received nothing from Plusnet.  I am able to log in to my account - though it's restricted due to leaving Plusnet and the last bill was my usual bill back in April.  Can someone advise me on how to get a final bill - I'm expecting them to just take payment via D/D as this is still active but would still like to have a value........... Any help would be appreciated. Thanks. 

[#2]

Moderators Note
This topic has been moved from Home Phone to Accounts/Billing.

[#3]

Plusnet normally raise a final bill 20 days after service is closed.

So I would expect this to land anytime soon.

[#4]

Hi @sarahjw1976, I've checked the account for you and sent an email. Let me know if you need further information.