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Final Bill not received

mockingfaces
Newbie
Posts: 9
Registered: 10-03-2012

Final Bill not received

Hi.  I  left Plusnet for another ISP 3 weeks ago.  I phoned customer services and asked for my final bill and was told I would just have to wait for it to arrive by email.  I don't see how it can, as my email account has been removed, and I can't log into the portal to see it either.  I can see from my bank account that a direct debit has been taken and 2 different sums have been refunded but I can't make any sense of it without seeing the final bill.  Can someone at Plusnet please help.  My username was lemonzest.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Final Bill not received

Hi there,
I've just send you a PM about this.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
mockingfaces
Newbie
Posts: 9
Registered: 10-03-2012

Re: Final Bill not received

Thanks for sending the final bill, that makes sense now.