Final Bill after moving from Plusnet to JL

[#1]

Hello,

I moved from Plusnet to John Lewis on 20th November. I've received a bill for services up to and including 4th December. This was taken from my account on the 11th of December.

When can I expect a refund of the excess charges back to my account? 

( I did send a message asking about the procedure for the final bill, but have received no response, hence my posting on the Forum )

Thanks in anticipation.

[#2]

Hi @kevdwyer, thank you for getting in touch with us.

I am sorry to hear that you have not yet received your final bill and that further payment has been taken from your account.

I have raised this to our Billing department to investigate and an update provided shortly via the ticket on your account here

If you have any questions in the meantime please do not hesitate to ask.

[#3]

Just had an Email from support. The cheques in the post 🙂

Seriously though, I've had great service from Plusnet during the time that I've been with them. As I'm now with John Lewis which is to all extents and purposes Plusnet, I'm still with them in spirit. I'll probably be back as a " new " customer when my JL Broadband contract finishes in a years time 🙂

[#4]

Just to wrap this thread up my cheque arrived as promised. 

Many Thanks

[#5]

Hello @kevdwyer,

Thanks for getting back to us and confirming it has arrived. If you need any further assistance please let us know.