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Final Bill after moving from Plusnet to JL

kevdwyer
Grafter
Posts: 28
Thanks: 8
Registered: ‎04-09-2015

Final Bill after moving from Plusnet to JL

Hello,

I moved from Plusnet to John Lewis on 20th November. I've received a bill for services up to and including 4th December. This was taken from my account on the 11th of December.

When can I expect a refund of the excess charges back to my account? 

 

( I did send a message asking about the procedure for the final bill, but have received no response, hence my posting on the Forum )

 

Thanks in anticipation.

4 REPLIES 4
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Final Bill after moving from Plusnet to JL

Hi @kevdwyer, thank you for getting in touch with us.

 

I am sorry to hear that you have not yet received your final bill and that further payment has been taken from your account.

I have raised this to our Billing department to investigate and an update provided shortly via the ticket on your account here

 

If you have any questions in the meantime please do not hesitate to ask.

kevdwyer
Grafter
Posts: 28
Thanks: 8
Registered: ‎04-09-2015

Re: Final Bill after moving from Plusnet to JL

Just had an Email from support. The cheques in the post 🙂

Seriously though, I've had great service from Plusnet during the time that I've been with them. As I'm now with John Lewis which is to all extents and purposes Plusnet, I'm still with them in spirit. I'll probably be back as a " new " customer when my JL Broadband contract finishes in a years time 🙂

 

kevdwyer
Grafter
Posts: 28
Thanks: 8
Registered: ‎04-09-2015

Re: Final Bill after moving from Plusnet to JL

Just to wrap this thread up my cheque arrived as promised. 

 

Many Thanks

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,218
Thanks: 236
Fixes: 52
Registered: ‎22-01-2018

Re: Final Bill after moving from Plusnet to JL

Hello @kevdwyer,

 

Thanks for getting back to us and confirming it has arrived. If you need any further assistance please let us know.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team