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Final Bill - Please generate one so I can pay it.

FIXED
dhd101212
Dabbler
Posts: 12
Thanks: 4
Registered: 10-06-2016

Final Bill - Please generate one so I can pay it.

Following Plusnets unwillingness to offer existing customers a better deal for re contracting, I decided to leave for pastures new for my broadband, landline and mobile, the move was completed on 13 June.

 

As a result I cancelled my direct debit with the intention of paying any money owed by card once a final bill was issued. As yet I have not received a final bill but am getting emails telling me I owe £41 for 3 days of service from 10 - 13 June.

If somebody from Plusnet can take a look at my account and get me a final bill, I will get it paid without delay.  I have been trying to use the online chat service but whenever I am free there is never anyone available.

Thanks in advance.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,829
Thanks: 1,060
Fixes: 235
Registered: 21-04-2017

Re: Final Bill - Please generate one so I can pay it.

Fix

Hi there,

 

Sorry to hear you've decided to leave us Sad

 

I've cancelled your account now and created this ticket with more information.

I hope this helps, and I wish you all the best with your new provider.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team