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Final Bill - Please generate one so I can pay it.

FIXED
dhd101212
Dabbler
Posts: 12
Thanks: 4
Registered: 10-06-2016

Final Bill - Please generate one so I can pay it.

Following Plusnets unwillingness to offer existing customers a better deal for re contracting, I decided to leave for pastures new for my broadband, landline and mobile, the move was completed on 13 June.

 

As a result I cancelled my direct debit with the intention of paying any money owed by card once a final bill was issued. As yet I have not received a final bill but am getting emails telling me I owe £41 for 3 days of service from 10 - 13 June.

If somebody from Plusnet can take a look at my account and get me a final bill, I will get it paid without delay.  I have been trying to use the online chat service but whenever I am free there is never anyone available.

Thanks in advance.

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,224
Thanks: 2,057
Fixes: 359
Registered: 21-04-2017

Re: Final Bill - Please generate one so I can pay it.

Fix

Hi there,

 

Sorry to hear you've decided to leave us Sad

 

I've cancelled your account now and created this ticket with more information.

I hope this helps, and I wish you all the best with your new provider.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Garyharding752
Newbie
Posts: 3
Registered: 25-01-2018

Re: Final Bill - Please generate one so I can pay it.

I know this is an old thread, but I’m in a similar position as the OP. I need to pay my final cancellation fees but I can’t find where to do it anywhere. Any help would be great.

Moderator
Moderator
Posts: 26,428
Thanks: 1,455
Fixes: 83
Registered: 14-04-2007

Re: Final Bill - Please generate one so I can pay it.

Maybe @Gandalf can work his magic on this one also Wink

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Garyharding752
Newbie
Posts: 3
Registered: 25-01-2018

Re: Final Bill - Please generate one so I can pay it.

I sure hope so Tongue

Plusnet Help Team
Plusnet Help Team
Posts: 7,224
Thanks: 2,057
Fixes: 359
Registered: 21-04-2017

Re: Final Bill - Please generate one so I can pay it.

Welcome to the community forums @Garyharding752

Your cancellation fees as advised in this ticket would need to be paid over the phone.

Either by calling us on 0800 432 0200 (Currently a 15 second call queue), or I'll be happy to call you back if you want?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Garyharding752
Newbie
Posts: 3
Registered: 25-01-2018

Re: Final Bill - Please generate one so I can pay it.

Thank you for your reply, I’m currently at work so I’ll give you a call when I get in. Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 7,224
Thanks: 2,057
Fixes: 359
Registered: 21-04-2017

Re: Final Bill - Please generate one so I can pay it.

No problems at all. I'm here until 8pm, so drop me a PM or reply on here if you can't get through in a timely fashion when you're home.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team