Final Bill - Please generate one so I can pay it.
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- Re: Final Bill - Please generate one so I can pay ...
21-06-2017 5:26 PM
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Following Plusnets unwillingness to offer existing customers a better deal for re contracting, I decided to leave for pastures new for my broadband, landline and mobile, the move was completed on 13 June.
As a result I cancelled my direct debit with the intention of paying any money owed by card once a final bill was issued. As yet I have not received a final bill but am getting emails telling me I owe £41 for 3 days of service from 10 - 13 June.
If somebody from Plusnet can take a look at my account and get me a final bill, I will get it paid without delay. I have been trying to use the online chat service but whenever I am free there is never anyone available.
Thanks in advance.
Fixed! Go to the fix.
21-06-2017 7:13 PM
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Hi there,
Sorry to hear you've decided to leave us
I've cancelled your account now and created this ticket with more information.
I hope this helps, and I wish you all the best with your new provider.
Anoush
Re: Final Bill - Please generate one so I can pay it.
25-01-2018 9:51 AM
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I know this is an old thread, but I’m in a similar position as the OP. I need to pay my final cancellation fees but I can’t find where to do it anywhere. Any help would be great.
Re: Final Bill - Please generate one so I can pay it.
25-01-2018 9:55 AM
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Maybe @Gandalf can work his magic on this one also
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Final Bill - Please generate one so I can pay it.
25-01-2018 11:17 AM
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I sure hope so
Re: Final Bill - Please generate one so I can pay it.
25-01-2018 11:49 AM
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Welcome to the community forums @Garyharding752
Your cancellation fees as advised in this ticket would need to be paid over the phone.
Either by calling us on 0800 432 0200 (Currently a 15 second call queue), or I'll be happy to call you back if you want?
Re: Final Bill - Please generate one so I can pay it.
25-01-2018 1:14 PM
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Thank you for your reply, I’m currently at work so I’ll give you a call when I get in.
Re: Final Bill - Please generate one so I can pay it.
25-01-2018 1:19 PM
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