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Final Bill - Please generate one so I can pay it.

FIXED
dhd101212
Dabbler
Posts: 12
Thanks: 4
Registered: ‎10-06-2016

Final Bill - Please generate one so I can pay it.

Following Plusnets unwillingness to offer existing customers a better deal for re contracting, I decided to leave for pastures new for my broadband, landline and mobile, the move was completed on 13 June.

 

As a result I cancelled my direct debit with the intention of paying any money owed by card once a final bill was issued. As yet I have not received a final bill but am getting emails telling me I owe £41 for 3 days of service from 10 - 13 June.

If somebody from Plusnet can take a look at my account and get me a final bill, I will get it paid without delay.  I have been trying to use the online chat service but whenever I am free there is never anyone available.

Thanks in advance.

7 REPLIES 7
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Final Bill - Please generate one so I can pay it.

Fix

Hi there,

 

Sorry to hear you've decided to leave us Sad

 

I've cancelled your account now and created this ticket with more information.

I hope this helps, and I wish you all the best with your new provider.

 

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Garyharding752
Newbie
Posts: 3
Registered: ‎25-01-2018

Re: Final Bill - Please generate one so I can pay it.

I know this is an old thread, but I’m in a similar position as the OP. I need to pay my final cancellation fees but I can’t find where to do it anywhere. Any help would be great.

Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Final Bill - Please generate one so I can pay it.

Maybe @Gandalf can work his magic on this one also Wink

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Garyharding752
Newbie
Posts: 3
Registered: ‎25-01-2018

Re: Final Bill - Please generate one so I can pay it.

I sure hope so Tongue

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Final Bill - Please generate one so I can pay it.

Welcome to the community forums @Garyharding752

Your cancellation fees as advised in this ticket would need to be paid over the phone.

Either by calling us on 0800 432 0200 (Currently a 15 second call queue), or I'll be happy to call you back if you want?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Garyharding752
Newbie
Posts: 3
Registered: ‎25-01-2018

Re: Final Bill - Please generate one so I can pay it.

Thank you for your reply, I’m currently at work so I’ll give you a call when I get in. Smiley

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Final Bill - Please generate one so I can pay it.

No problems at all. I'm here until 8pm, so drop me a PM or reply on here if you can't get through in a timely fashion when you're home.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet