Final Bill Not Received

[#1]

Hi everyone

I'm just wondering if someone can check whether I'm going to receive a final bill or not.

I received my last bill on the 7th November, paid it on the 14th November and left Plusnet on the 21st of November.

Thought I might be due a refund and as the 7th is usually my billing date I was expecting to receive my final bill on the 7th of December.

My account section says it's closing down so has little to no information left for me to view.

Thanks

[#2]

@kml123 Your final bill should be issued within 21 days of leaving Plusnet, and should detail any under- or over-payment.

[#3]

Moderators Note
This topic has been moved from ADSL Broadband to Accounts / Billing.

[#4]

Hi @kml123, thanks for getting in touch.

As mentioned by @jab1 already, you'll receive your final bill within 21 days of an account closure, therefore I'd expect this to be generated shortly.

Let us know if you need anything else