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Final Bill Not Received

kml123
Just browsing
Posts: 1
Registered: ‎09-12-2019

Final Bill Not Received

Hi everyone

I'm just wondering if someone can check whether I'm going to receive a final bill or not.

I received my last bill on the 7th November, paid it on the 14th November and left Plusnet on the 21st of November.

Thought I might be due a refund and as the 7th is usually my billing date I was expecting to receive my final bill on the 7th of December.

My account section says it's closing down so has little to no information left for me to view.

Thanks
3 REPLIES 3
jab1
Aspiring Legend
Posts: 11,264
Thanks: 3,695
Fixes: 136
Registered: ‎24-02-2012

Re: Final Bill Not Received

@kml123 Your final bill should be issued within 21 days of leaving Plusnet, and should detail any under- or over-payment.

John
Strat
Community Veteran
Posts: 31,305
Thanks: 1,627
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Registered: ‎14-04-2007

Re: Final Bill Not Received

Moderators Note
This topic has been moved from ADSL Broadband to Accounts / Billing.

 

 

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abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Final Bill Not Received

Hi @kml123, thanks for getting in touch.

 

As mentioned by @jab1 already, you'll receive your final bill within 21 days of an account closure, therefore I'd expect this to be generated shortly.

 

Let us know if you need anything else

 

 

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 Alice Baillie
 Plusnet Help Team