cancel
Showing results for 
Search instead for 
Did you mean: 

Final Account Query

FIXED
MiltonMan
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: 02-12-2014

Final Account Query

Good afternoon,

Please could someone check my account for any early termination charges. I successfully migrated away from Plusnet on 21 June whilst still in contract. However I did not receive any form of notification from yourselves as the losing provider in respect of the migration, but more importantly any early termination charges (which I was expecting and quite happy to pay). I understand this is a requirement set down by Ofcom. I confirm I have received a credit as I left part way through a billing period. Please could someone have a look and confirm exactly what the position is.

 

Many thanks

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Final Account Query

I've taken a look over your account and can see that one of my colleagues in the billing department has advised that there are no cancellation fees to pay, so there's nothing outstanding.

 

I wish you all the best with your new provider.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
MiltonMan
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: 02-12-2014

Re: Final Account Query

Fix

Chris,

 

Thank you for confirming that there are no further charges. You can't say I haven't tried to settle up with you, but if the early termination charges that I was expecting have been waived (presumably because you didn't notify me of them) I am not complaining!

 

Thanks again for clarifying the position and so promptly.

 

 

 

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Final Account Query

No problem. I've added the same comment to your account for our reference too.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff