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Fibre to Fibre migration plusnet asking for MAC

Daedelus
Newbie
Posts: 4
Registered: 15-06-2013

Fibre to Fibre migration plusnet asking for MAC

I am migrating from BT Infinity 2 to Unlimited Fibre Extra.
Plusnet have send me (via sms) a request for a MAC code.
My understanding is that fibre to fibre transfers do not need/use MAC codes.
Will the progress of my order be delayed waiting for a MAC code is isn't needed, wanted, or available?
1 REPLY
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Fibre to Fibre migration plusnet asking for MAC

Hi Daedulus.
A MAC code would still be necessary under this circumstance. Most of the time, this would be the case as long as somebody from the BT network is providing broadband on your line. Sorry for the confusion.
Pop me a PM if you manage to get it, and I'll place your order for you.
Thanks
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet