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Fibre order

Jodavies
Newbie
Posts: 4
Registered: 27-02-2014

Fibre order

Hi there
We recently opted to upgrade to fibre optic broadband with you and a support ticket thing has come up saying
Quote
[internal note] No response from BT regarding customer's order. Please check account and confirm order status, then inform customer.

We aren't in any particular rush to get fibre optic but we could do with knowing if the date that the engineer was meant to be coming out will stay the same or not?
Thanks  Smiley
Jo
3 REPLIES
Superuser
Superuser
Posts: 12,593
Thanks: 3,870
Fixes: 25
Registered: 22-08-2007

Re: Fibre order

Hi Jo,
Welcome to the forums.  PlusNet's Digital Care Team (DCT) do not work weekends, so you are unlikely to get a response here before Monday morning.
You might therefore want to consider phoning the support desk.
Kevin
Jodavies
Newbie
Posts: 4
Registered: 27-02-2014

Re: Fibre order

OK thanks  Smiley
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Fibre order

Hi Jodavies,
I've replied to that ticket and confirmed your appointment for 14/07/2014 between 1PM and 6PM. Apologies for any confusion caused.