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Fibre order
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Fibre order
05-07-2014 10:23 AM
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Hi there
We recently opted to upgrade to fibre optic broadband with you and a support ticket thing has come up saying
We aren't in any particular rush to get fibre optic but we could do with knowing if the date that the engineer was meant to be coming out will stay the same or not?
Thanks
Jo
We recently opted to upgrade to fibre optic broadband with you and a support ticket thing has come up saying
Quote [internal note] No response from BT regarding customer's order. Please check account and confirm order status, then inform customer.
We aren't in any particular rush to get fibre optic but we could do with knowing if the date that the engineer was meant to be coming out will stay the same or not?
Thanks
Jo
Message 1 of 4
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Re: Fibre order
05-07-2014 10:48 AM
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Hi Jo,
Welcome to the forums. PlusNet's Digital Care Team (DCT) do not work weekends, so you are unlikely to get a response here before Monday morning.
You might therefore want to consider phoning the support desk.
Kevin
Welcome to the forums. PlusNet's Digital Care Team (DCT) do not work weekends, so you are unlikely to get a response here before Monday morning.
You might therefore want to consider phoning the support desk.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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Re: Fibre order
05-07-2014 12:39 PM
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OK thanks
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Re: Fibre order
07-07-2014 9:38 AM
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Hi Jodavies,
I've replied to that ticket and confirmed your appointment for 14/07/2014 between 1PM and 6PM. Apologies for any confusion caused.
I've replied to that ticket and confirmed your appointment for 14/07/2014 between 1PM and 6PM. Apologies for any confusion caused.
Message 4 of 4
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