Fibre install appointment
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Fibre install appointment
25-09-2012 7:42 PM
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I'm due to have fibre installed on Mon 1/10th, but before I book the day off work, is it possible to get confirmation from BT ?. By looking through these forums ppl don't have much confidence by the OpenReach crew.
And can someone tell me when I will be able to use Plusnet as my email ?. I have set it up for when I change over but I get a wrong username/password when I try and use it. Do I have to wait til my account is active before it works?.
Thanks for and help you can provide,
David
Re: Fibre install appointment
25-09-2012 11:00 PM
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Are you moving to fibre from an existing Plusnet product or is this a new service?
In the former case Plusnet e-mail should be working already. In the latter case I think you should be able to receive mail to your Plusnet mailbox but might have to use webmail for sending until your broadband account is activated. Have you created a mailbox at http://email.plus.net?
David too
Re: Fibre install appointment
26-09-2012 10:38 AM
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I am a new customer moving from talk talk .
Afaik I have created a email username when I signed up to plusnet and there is a plusnet email address for me in my connection settings.
It's just when I try and use it, I get a username/ password box.
Thanks,
David
Re: Fibre install appointment
26-09-2012 11:21 AM
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According to our suppliers system, they have the appointment correctly recorded. Their system that references the Openreach engineer system also confirms that the appointment is still correctly built as described.
Please don't take this as certainty this will go ahead though. As you note, we have seen problems of late even with confirmed appointments. It must also be noted that we are expecting further possible delays, as and when they have to declare resource towards weather hit regions.
In cases of weather issues, repair takes priority over new supply unfortunately.
Keep your eyes on our service statuswhere we will publish any notifications of this from our suppliers. You can signup for emails or the RSS feed to receive this information pro-actively.
Re: Fibre install appointment
26-09-2012 6:33 PM
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Does webmail let you in?
David too.
Re: Fibre install appointment
26-09-2012 8:13 PM
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spraxyt, I get login failed. Thats probably the reason I can't use my plusnet email yet, I will have to wait til my service is active.
Thanks,
David
Re: Fibre install appointment
27-09-2012 12:30 AM
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If one is shown it might need initialising, I suggest sending an email to it from your current email address.
Re: Fibre install appointment
27-09-2012 11:20 AM
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Re: Fibre install appointment
27-09-2012 8:22 PM
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Re: Fibre install appointment
27-09-2012 8:28 PM
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David too
Re: Fibre install appointment
28-09-2012 11:12 AM
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Re: Fibre install appointment
01-10-2012 6:36 PM
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Not bad compared to 2.4 Mb/s I was on yesterday.
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