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Fibre confusion!

reece251
Grafter
Posts: 155
Registered: 19-03-2013

Fibre confusion!

Placed an order about a week ago for fibre and the next day I was told fibre suddenly wasent avaliable at the property. I phone back a week later with the view to ordering adsl as fibre "Isint avaliable". I was then told it is avaliable again so an order has been placed for it. What do you think will happen this time? Will I be told it's not avaliable or will it be avaliable. I got a reference number for my phone and fibre this time whereas last time I didn't, I also got a provisional number.
7 REPLIES
reece251
Grafter
Posts: 155
Registered: 19-03-2013

Re: Fibre confusion!

On the BT wholesale checker I cannot see anything to do with fibre either so what's going on?
reece251
Grafter
Posts: 155
Registered: 19-03-2013

Re: Fibre confusion!

Ok now it's saying avaliable? It didn't last week. What's going on
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Fibre confusion!

I suggest that you hide your address in the image
The only reason I can think of is that the Cab is full or nearly so and hence the available slots vary as orders are confirmed/cancelled
reece251
Grafter
Posts: 155
Registered: 19-03-2013

Re: Fibre confusion!

Woops thanks for pointing that out. So now it's saying it's avaliable and I have a reference is everything looking more likely it will go ahead? Perhaps the cab was full and a week later it is not
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Fibre confusion!

Hopefuylly yes but it would need a member of staff to confirm that - Monday at the earliest
Fingers crossed
This is from a user where fibre will be available by Summer 2016  Sad and even then I wouldn't get much more than 20Mbps
reece251
Grafter
Posts: 155
Registered: 19-03-2013

Re: Fibre confusion!

Sorry to hear that Jim. At least things look better this time with a reference and the checker showing fibre this time
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Fibre confusion!

Hi reece251,
I've replied to ticket 81165616 on your account regarding your orders. Please let us know if we can be of further assistance.