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Fibre confirmation

Lesleyann500
Grafter
Posts: 34
Registered: 29-04-2014

Fibre confirmation

Hi,
On the 25th September I placed an order for an upgrade to fibre with an engineer appointment date of Thursday 2nd October PM.
I haven't yet received any confirmation of this appointment and don't want to be waiting in if no one is coming.
Could you check this appointment for me please?
Thanks
9 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Fibre confirmation

Hi Lesleyann500,
Thanks for speaking with me this morning. I'm sorry that it's bad news.
I have replaced your order for you, and will expedite for the soonest possible date. I'll make sure that we confirm this with you.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Lesleyann500
Grafter
Posts: 34
Registered: 29-04-2014

Re: Fibre confirmation

Appointment rebooked and confirmed for Monday.
Thanks Matt
EDIT:
Also, for the router I ordered with fibre it still has the status
Quote
Hardware dispatch pending
The order has not yet been placed

Is this going to arrive by Monday?
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Fibre confirmation

I've popped an update on your account. You can view this on Ticket: 92542960
Lesleyann500
Grafter
Posts: 34
Registered: 29-04-2014

Re: Fibre confirmation

Thanks Linn
Lesleyann500
Grafter
Posts: 34
Registered: 29-04-2014

Re: Fibre confirmation

Engineer arrived and installed modem.
Plusnet profile is still set to my previous ADSL2 speed.
Could someone please update the speed?
Thank you
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Fibre confirmation

Hi Lesleyann500,
I am just in the process of updating your package for you now.
This should also update the speed profile.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Lesleyann500
Grafter
Posts: 34
Registered: 29-04-2014

Re: Fibre confirmation

Thanks Matt, updated now on my account.
Download tests are still showing old speeds, should I restart the modem now?
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Fibre confirmation

Yes, absolutely.
It should all be changed up now.
Let me know how you get on Smiley
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Lesleyann500
Grafter
Posts: 34
Registered: 29-04-2014

Re: Fibre confirmation

Restarted and getting good speeds now
Thank you for the help and fast responses