Fibre confirmation

[#1]

Hi,
On the 25th September I placed an order for an upgrade to fibre with an engineer appointment date of Thursday 2nd October PM.
I haven't yet received any confirmation of this appointment and don't want to be waiting in if no one is coming.
Could you check this appointment for me please?
Thanks

[#2]

Hi Lesleyann500,
Thanks for speaking with me this morning. I'm sorry that it's bad news.
I have replaced your order for you, and will expedite for the soonest possible date. I'll make sure that we confirm this with you.
Matty

[#3]

Appointment rebooked and confirmed for Monday.
Thanks Matt
EDIT:
Also, for the router I ordered with fibre it still has the status

Quote

Hardware dispatch pending The order has not yet been placed

Is this going to arrive by Monday?

[#4]

I've popped an update on your account. You can view this on Ticket: 92542960

[#5]

Thanks Linn

[#6]

Engineer arrived and installed modem.
Plusnet profile is still set to my previous ADSL2 speed.
Could someone please update the speed?
Thank you

[#7]

Hi Lesleyann500,
I am just in the process of updating your package for you now.
This should also update the speed profile.
Matty

[#8]

Thanks Matt, updated now on my account.
Download tests are still showing old speeds, should I restart the modem now?

[#9]

Yes, absolutely.
It should all be changed up now.
Let me know how you get on

[#10]

Restarted and getting good speeds now
Thank you for the help and fast responses