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Fibre activated today: Slight issue with usage.

FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: 16-02-2010

Fibre activated today: Slight issue with usage.

Hoping someone from PN will be able to have a look at this for me:
Fibre installed and activated today, but according to the view my usage page, ive used 11 gig.
Can I request this is reset? As technically, the 40gb was for fibre, and i used the 10.5-11gig whilst on ADSL (billing date is the 11th, fibre installed today, on the 17th) and hadnt been billed the 16.49 for fibre, therefore shouldnt be counted towards the fibre usage (unless im missing something).
Cheers.
3 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Fibre activated today: Slight issue with usage.

I've reset your usage, give it a couple of hours and you should see that its been reset.
Chris
FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: 16-02-2010

Re: Fibre activated today: Slight issue with usage.

Cheers Chris, thats awesome!
Thanks for your help  Smiley
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Fibre activated today: Slight issue with usage.

No worries,
Enjoy the fast fibre Smiley
Chris