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Fibre Upgrade
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Fibre Upgrade
22-09-2023 12:15 AM
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I'm an authorised user on my mum's account and we want to upgrade to fibre. I understand that the fibre packages no longer have phone line included.
As far as I can see from her account, her package doesn't contain a phone line and I believe her line is supplied by Talk Talk. If we upgrade to Plusnet fibre will the installation allow her to keep her landline connection with Talk Talk?
I will need to move her to a VoIP provider at some point as she relies on the landline for care services.
As far as I can see from her account, her package doesn't contain a phone line and I believe her line is supplied by Talk Talk. If we upgrade to Plusnet fibre will the installation allow her to keep her landline connection with Talk Talk?
I will need to move her to a VoIP provider at some point as she relies on the landline for care services.
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Re: Fibre Upgrade
22-09-2023 9:04 AM
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This topic has been moved from Broadband to My Account / Billing
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Re: Fibre Upgrade
23-09-2023 12:57 PM
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Hi @jamoleo, if you upgrade to our new fibre packages without the phone line (Sogea) this will mean your phone line with Talktalk will cease, as Sogea removed the phone line.
Message 3 of 3
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