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Fibre Upgrade

jamoleo
Hooked
Posts: 5
Registered: ‎20-07-2021

Fibre Upgrade

I'm an authorised user on my mum's account and we want to upgrade to fibre. I understand that the fibre packages no longer have phone line included.

As far as I can see from her account, her package doesn't contain a phone line and I believe her line is supplied by Talk Talk. If we upgrade to Plusnet fibre will the installation allow her to keep her landline connection with Talk Talk?

I will need to move her to a VoIP provider at some point as she relies on the landline for care services.
2 REPLIES 2
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Fibre Upgrade


Moderators Note


This topic has been moved from Broadband to My Account / Billing

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ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
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Registered: ‎02-05-2023

Re: Fibre Upgrade

Hi @jamoleo, if you upgrade to our new fibre packages without the phone line (Sogea) this will mean your phone line with Talktalk will cease, as Sogea removed the phone line. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team