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Fibre Order Status

Qwertzycaotl
Dabbler
Posts: 15
Registered: ‎13-10-2015

Fibre Order Status

Hi,
I have ordered Fibre for the 16/11/15 over the phone.
I got an email confirming my Engineer callout for that date but nothing since.
No order number or anything with the email.
Can someone please check and confirm my order status?
Username: Qwertzycoatl
Many thanks
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 541
Thanks: 56
Fixes: 20
Registered: ‎02-03-2015

Re: Fibre Order Status

Hi Qwertzycoatl,
Sorry that you have not received any update on this order.
From checking your account and through our suppliers I can confirm that your order and engineers appointment is committed for the 16/11/2015 between 8am-1pm.
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Qwertzycaotl
Dabbler
Posts: 15
Registered: ‎13-10-2015

Re: Fibre Order Status

Awesome thanks Ben B Smiley
Looking forward to my new connection Monday then Smiley
barnyandpippa
Grafter
Posts: 81
Registered: ‎05-10-2007

Re: Fibre Order Status

I'd recommend you get a second opinion. Get someone to check again. I checked like you did but it still turned out the order hadn't been placed with BTOR.