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Fibre Order Progress

chrisjackson
Newbie
Posts: 6
Registered: ‎16-11-2012

Fibre Order Progress

Hi,
I placed an order to move our sky broadband over to plusnet fibre last friday, paid for the years line rental, first month etc. At the time i didn't yet have my mac code from sky but that was eventually provided to me on tuesday so i immediately replied to the ticket asking for my mac code to give it to you. Since then I've had no updates and the ticket is still showing as Awaiting support team answer, could somebody from plusnet look into this for me? The question id is 62024525.
Thanks,
Chris
9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,768
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: Fibre Order Progress

Hi there and sorry for the wait.
I'm just seeing if one of my colleagues on the provisioning team can pick this up now for us.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
chrisjackson
Newbie
Posts: 6
Registered: ‎16-11-2012

Re: Fibre Order Progress

Thanks Adam
chrisjackson
Newbie
Posts: 6
Registered: ‎16-11-2012

Re: Fibre Order Progress

Wow, just got an update from Gareth telling me the order has now been placed. Now that WAS quick  Smiley
dick:csa
Plusnet Help Team
Plusnet Help Team
Posts: 13,768
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: Fibre Order Progress

Good stuff, I had no problem giving him a nudge as I didn't want to leave you waiting any longer.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
chrisjackson
Newbie
Posts: 6
Registered: ‎16-11-2012

Re: Fibre Order Progress

Just wondering if the Friday am slot has been confirmed with/by bt, we need to sort out time off work etc.
Thanks again.
mushy
Grafter
Posts: 182
Registered: ‎16-10-2012

Re: Fibre Order Progress

They usually need access to the master socket to change faceplates if moving from ADSL to FTTC so some one would need to be in the premises
chrisjackson
Newbie
Posts: 6
Registered: ‎16-11-2012

Re: Fibre Order Progress

Yeah i know, it's not the first time I've moved from adsl to fttc, I had it done at my dads house and at my office. I just wanted to make sure the date is confirmed with bt because I have an early morning meeting with a client so somebody else will have to get the morning off to be in until I can get back.
Plusnet Help Team
Plusnet Help Team
Posts: 13,768
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: Fibre Order Progress

Hi again,
Just checked and the AM appointment for the 23rd has been confirmed.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
chrisjackson
Newbie
Posts: 6
Registered: ‎16-11-2012

Re: Fibre Order Progress

Thanks Adam  Smiley