cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre Migration - "Checking your line" for 5 days

KrisLord
Dabbler
Posts: 17
Registered: ‎29-08-2014

Fibre Migration - "Checking your line" for 5 days

Hi,
I placed an order on Sunday to migrate from BT Infinity to Plusnet. I've not had any emails since Sunday, and the order status says checking my line.
Should the migration not have been raised with BT by now?
Thanks
Kris
4 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Fibre Migration - "Checking your line" for 5 days

Hi Kris,
I have ensured that your order has been placed and I will pop you a ticket update shortly.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
KrisLord
Dabbler
Posts: 17
Registered: ‎29-08-2014

Re: Fibre Migration - "Checking your line" for 5 days

Thanks!
adie:quote
KrisLord
Dabbler
Posts: 17
Registered: ‎29-08-2014

Re: Fibre Migration - "Checking your line" for 5 days

Hi,
My original order had a requested migration date of 23rd September. The order was then given a provisional migration date of 19th September.
The new migration date is now 9th September! I didn't mind moving it a little, but the 9th is quite a bit earlier.
Can this be changed to something close to my original request? I'd selected the 23rd as I still need to pay BT for 30 days and also ensure I'm not working from home on the migration date.
Finally, my order includes a router. My understanding is that plusnet still use openreach modems - when will this be provided if no engineer appointment is needed?
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Fibre Migration - "Checking your line" for 5 days

Thanks for speaking with me on the phone today Kris.
As discussed, I can confirm that your migration date will be the 19th. Sorry for any confusion there  Smiley
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet