Fibre Migration - "Checking your line" for 5 days

[#1]

Hi,
I placed an order on Sunday to migrate from BT Infinity to Plusnet. I've not had any emails since Sunday, and the order status says checking my line.
Should the migration not have been raised with BT by now?
Thanks
Kris

[#2]

Hi Kris,
I have ensured that your order has been placed and I will pop you a ticket update shortly.

[#3]

Thanks!
adie:quote

[#4]

Hi,
My original order had a requested migration date of 23rd September. The order was then given a provisional migration date of 19th September.
The new migration date is now 9th September! I didn't mind moving it a little, but the 9th is quite a bit earlier.
Can this be changed to something close to my original request? I'd selected the 23rd as I still need to pay BT for 30 days and also ensure I'm not working from home on the migration date.
Finally, my order includes a router. My understanding is that plusnet still use openreach modems - when will this be provided if no engineer appointment is needed?

[#5]

Thanks for speaking with me on the phone today Kris.
As discussed, I can confirm that your migration date will be the 19th. Sorry for any confusion there