Fed up and tired of excuses
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- Fed up and tired of excuses
Re: Fed up and tired of excuses
24-10-2018 12:39 PM
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In the upside today your cancellations team sorted the issue of the October bill and I received my cheque so atleast something is starting to go right
Re: Fed up and tired of excuses
24-10-2018 2:03 PM
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I've had a read of the ticket to find out where this refusal was noted and I think the word refused was maybe explained incorrectly. It was returned by the billing team but was more them questioning if the refund amount requested was correct, or if it was needing to be altered because of the £10 that had already been actioned.
I'm glad you've finally received your cheque. So the refund has been received today for the over payment, and the residential account closing was resolved last month. Does that not mean the issues specific to the residential account are fully resolved?
Re: Fed up and tired of excuses
24-10-2018 2:14 PM
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Re: Fed up and tired of excuses
24-10-2018 2:45 PM
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The escalation I put through earlier will stop those reminders. Obviously the payment isn't valid and while frustrating please ignore them, but save them for reference (just in case, and for any related complaint you require to make).
Not being impressed is completely understandable, I think anyone would be unhappy in the same situation. I know that it's being looked into to try and stop situations like this happening again.
Re: Fed up and tired of excuses
24-10-2018 2:55 PM
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It just simply dosnt help matters
Re: Fed up and tired of excuses
27-10-2018 7:23 PM
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Also on another note can you send me a new hub out..... Seems as tho wifi card in it is bust.... Every wifi device keeps loosing connection tried changing channel etc and no joy
Re: Fed up and tired of excuses
27-10-2018 8:00 PM
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Hi @warbleedar, I'd expect there to be an update from our billing team at some point next week, however I'll also make sure to send an email over to them to escalate this matter.
Re: Fed up and tired of excuses
27-10-2018 8:03 PM
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Re: Fed up and tired of excuses
28-10-2018 2:06 PM
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Hi @warbleedar,
I have sent a new Hub One under RMA, please allow 3 - 5 working days for it to be received and let us know how you get on.
Thank you.
Re: Fed up and tired of excuses
28-10-2018 2:13 PM
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Re: Fed up and tired of excuses
28-10-2018 2:40 PM
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Hi @warbleedar,
Return merchandise authorization, just meaning it is to be returned under the manufacturers warranty. When received, kindly return your current router with the free returns packaging provided.
Thank you.
Re: Fed up and tired of excuses
28-10-2018 2:42 PM
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Re: Fed up and tired of excuses
30-10-2018 5:29 PM
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Re: Fed up and tired of excuses
30-10-2018 6:59 PM
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Hi @warbleedar,
I've taken a look at your account today and I've raised ticket response in regards to this issue, which can be viewed here.
Re: Fed up and tired of excuses
30-10-2018 7:21 PM
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You account has been credited £8.odd
Your account has been credited £13.odd
Thank you for your payment of £13.odd(same amount as above)
Yet I've made no payment and currently no outstanding balance.... How does this work?
No responce by anyone from plusnet.... Yet things seems to get worse and worse and more confusing?
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