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Fault ticket 86718635

Grezzer36
Grafter
Posts: 97
Registered: 23-02-2009

Fault ticket 86718635

For someone at  PNet: please: Had no phone or bband for 7 days ( 4th June - 11th). Everything back on line this morning. Many thanks. Would appreciate some sort of credit to my a/c in lieu of no service for this period.  Smiley
3 REPLIES
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Fault ticket 86718635

Hi Grezzer,
I've added a support ticket (86958534) to your account to explain the credit for the downtime.

Thanks,
Adam C
Grezzer36
Grafter
Posts: 97
Registered: 23-02-2009

Re: Fault ticket 86718635

Many thanks Adam. That's fine with me. Have responded via ticket. Smiley
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Fault ticket 86718635

Morning Grezzer36,
Good to hear that the discount will suffice!
I've now updated and closed the ticket for you so no further action should be required from you. The discounts will be picked up on your next billing date!

Thanks,
Adam C