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Fault ticket 86718635
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Fault ticket 86718635
11-06-2014 9:37 PM
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For someone at PNet: please: Had no phone or bband for 7 days ( 4th June - 11th). Everything back on line this morning. Many thanks. Would appreciate some sort of credit to my a/c in lieu of no service for this period.
Message 1 of 4
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Re: Fault ticket 86718635
12-06-2014 11:46 AM
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Hi Grezzer,
I've added a support ticket (86958534) to your account to explain the credit for the downtime.
Thanks,
Adam C
I've added a support ticket (86958534) to your account to explain the credit for the downtime.
Thanks,
Adam C
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Re: Fault ticket 86718635
12-06-2014 5:06 PM
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Many thanks Adam. That's fine with me. Have responded via ticket.
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Re: Fault ticket 86718635
13-06-2014 10:00 AM
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Morning Grezzer36,
Good to hear that the discount will suffice!
I've now updated and closed the ticket for you so no further action should be required from you. The discounts will be picked up on your next billing date!
Thanks,
Adam C
Good to hear that the discount will suffice!
I've now updated and closed the ticket for you so no further action should be required from you. The discounts will be picked up on your next billing date!
Thanks,
Adam C
Message 4 of 4
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