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Failing.billing error

gordy52
Hooked
Posts: 8
Registered: ‎12-11-2018

Failing.billing error

Hi,
I signed up for plusnet broadbsnd in late October and everything has been fine, but in the last half hour or so I cant access the internet. Most pages just go to: failed.billing.plus.net/apps/payment/failed.
Huh

I havent missed any payments since I started and the direct debit came out yesterday (03/12/1Cool fine so Im not sure whats causing it. Is it something else?

Can anyone help?

Thanks
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 428
Thanks: 43
Fixes: 19
Registered: ‎06-08-2018

Re: Failing.billing error

Afternoon @gordy52,

 

I am sorry to hear about the issues you are having with loading certain websites etc. I can see you have since spoken with Tom over live chat, has thi been rectified now?

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


gordy52
Hooked
Posts: 8
Registered: ‎12-11-2018

Re: Failing.billing error

Hi there.

 

yes at the moment it seems to be working again. He session killed and I reset my router. After 45 mins it was working albiet slightly slower but its working anyway! 

Plusnet Help Team
Plusnet Help Team
Posts: 256
Thanks: 28
Fixes: 10
Registered: ‎09-10-2018

Re: Failing.billing error

Hi @gordy52, thanks for the update.

 

We're pleased that the services are now up and running.

 

Have your speeds now returned to normal?

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
gordy52
Hooked
Posts: 8
Registered: ‎12-11-2018

Re: Failing.billing error

Hi oskarpapa.

Im afraid not. I gave it a few days but my internet speeds are up and down quite badly. Was down to 1mb/s earlier! Can go from around 3 then up to 'normal' then back down to mega slow.

This is all since the 'failed.billing error was fixed by plusnet who 'forced an IP address change and session killed. Could this be the reason? My IP address is certainly different now than before.
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Failing.billing error

Sorry to hear you're still having issues.

Our testing hasn't identified any issues with your service. If you're still having issues please follow the steps below we can investigate further please connect your computer/laptop to the router with an ethernet cable and run the BT Speedtester service at http://speedtest.btwholesale.com

You must ensure that you have no other programs running at the same time such as streaming, general browsing and the most common one is antivirus programs downloading updates in the background. This must be done on a wired connection and not wireless Once the initial result is completed please click Further Diagnostics. Please type in your phone number and click run diagnostic test. This will run a test and send the results to the server for investigation

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team