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Failed billing

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Failed billing

once again Sad  the failed billing page has still not been fixed , was told a few month ago its a known bug Sad

you do not get the acknowledge and pay later page , so had to wait 20 mins on phone  to get back online

Capture billing.PNGbill.PNG

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,169
Thanks: 2,030
Fixes: 359
Registered: 21-04-2017

Re: Failed billing

Admittedly I can’t remember if you’ve tried this but can you try this link: www.plus.net/pay
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Failed billing

Cheers @Gandalf  but i dont get paid until next week Thumbs Up which is when i will pay

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Help Team
Plusnet Help Team
Posts: 7,169
Thanks: 2,030
Fixes: 359
Registered: 21-04-2017

Re: Failed billing

No problems Ron, let us know if there are any issues with that link.

 

EDIT:

@rongtw Re-reading your post, it looks like you're having problems bypassing the failed billing page and can't get online via your broadband connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 7,169
Thanks: 2,030
Fixes: 359
Registered: 21-04-2017

Re: Failed billing

With the help of @Darkfire we've [or rather, he has] determined that a setting on your account was incorrect. I've disabled and re-enabled your account which has fixed this and should resolve the problem moving forward.

 

It does unfortunately mean that you'll have to pay the invoice this month over the phone.

I'll be happy to take one for the team and call you back. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team