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Failed billing

rongtw
Seasoned Hero
Posts: 6,973
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Registered: ‎01-12-2010

Failed billing

‎15-09-2017 9:30 AM

once again Sad  the failed billing page has still not been fixed , was told a few month ago its a known bug Sad

you do not get the acknowledge and pay later page , so had to wait 20 mins on phone  to get back online

Capture billing.PNGbill.PNG

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Gandalf
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Re: Failed billing

‎15-09-2017 9:34 AM

Admittedly I can’t remember if you’ve tried this but can you try this link: www.plus.net/pay
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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rongtw
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Posts: 6,973
Thanks: 1,541
Fixes: 12
Registered: ‎01-12-2010

Re: Failed billing

‎15-09-2017 11:34 AM

Cheers @Gandalf  but i dont get paid until next week Thumbs_Up which is when i will pay

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
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Gandalf
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Re: Failed billing

‎15-09-2017 2:49 PM - edited ‎15-09-2017 2:50 PM

No problems Ron, let us know if there are any issues with that link.

 

EDIT:

@rongtw Re-reading your post, it looks like you're having problems bypassing the failed billing page and can't get online via your broadband connection?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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Gandalf
Community Gaffer
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Posts: 26,577
Thanks: 10,300
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Registered: ‎21-04-2017

Re: Failed billing

‎15-09-2017 3:02 PM

With the help of @Darkfire we've [or rather, he has] determined that a setting on your account was incorrect. I've disabled and re-enabled your account which has fixed this and should resolve the problem moving forward.

 

It does unfortunately mean that you'll have to pay the invoice this month over the phone.

I'll be happy to take one for the team and call you back. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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