cancel
Showing results for 
Search instead for 
Did you mean: 

Failed billing restricted service

Plusnet Help Team
Plusnet Help Team
Posts: 14,393
Thanks: 4,489
Fixes: 733
Registered: ‎21-04-2017

Re: Failed billing restricted service

@JonoH wrote:
I'm not sure and I'm not in the office to check now until Wednesday. @Gandalf  drop me an email please Monday or Tuesday with what's happening and I'll see if we can make sense of it together,
@Gandalf wrote:

Happy to look into this further tomorrow as @JonoH has suggested when I'm back in the office.

@JonoH As requested I've dropped you an email.

@haywardsteve Upon checking your account moving forward I don't suspect you should have an issue. However if you do experience any further issues next month please do let me know.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Shep41
Pro
Posts: 307
Thanks: 109
Fixes: 2
Registered: ‎31-05-2017

Re: Failed billing restricted service

I see that plusnet failed to comment on my previous post. Come on plusnet, how many customers are suffering from your pathetic new billing system ?
At least be honest and tell everyone.

Moderator's note by Dick (Strat): Avoidance of swear filter removed as per Forum rules.

Superuser
Superuser
Posts: 14,645
Thanks: 5,664
Fixes: 32
Registered: ‎22-08-2007

Re: Failed billing restricted service

Shep41
Pro
Posts: 307
Thanks: 109
Fixes: 2
Registered: ‎31-05-2017

Re: Failed billing restricted service

No but I think customers should know how many custumer accounts are affected
Superuser
Superuser
Posts: 14,645
Thanks: 5,664
Fixes: 32
Registered: ‎22-08-2007

Re: Failed billing restricted service

smiffy1
Aspiring Pro
Posts: 192
Thanks: 71
Fixes: 1
Registered: ‎23-09-2018

Re: Failed billing restricted service

Shep41
Pro
Posts: 307
Thanks: 109
Fixes: 2
Registered: ‎31-05-2017

Re: Failed billing restricted service

Well said smiffy1
Superuser
Superuser
Posts: 14,645
Thanks: 5,664
Fixes: 32
Registered: ‎22-08-2007

Re: Failed billing restricted service

Yea 'nice' but what difference does that make?  How would it enhance your life … or are you just looking for something to gloat over?  Get used to it, move on, Plusnet is not going to disclose such information as it will be deemed commercially sensitive.  Such knowledge is not going to enhance anyone's experience.

Peacockjen
Newbie
Posts: 2
Registered: ‎02-08-2019

Re: Failed billing restricted service

I have twice set up a recurring card payment and this hasn't worked either.

Continued problems, different advice, immediate service restrictions.

Terrible service

Plusnet Help Team
Plusnet Help Team
Posts: 684
Thanks: 92
Fixes: 38
Registered: ‎23-01-2018

Re: Failed billing restricted service

Hi @Peacockjen

 

I'm really sorry to hear about the issues you have encountered. I have responded to your other post. 

 

Kind Regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team