Failed billing restricted service
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Re: Failed billing restricted service
10-06-2019 5:39 PM
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@JonoH wrote:
I'm not sure and I'm not in the office to check now until Wednesday. @Gandalf drop me an email please Monday or Tuesday with what's happening and I'll see if we can make sense of it together,
@Gandalf wrote:Happy to look into this further tomorrow as @JonoH has suggested when I'm back in the office.
@JonoH As requested I've dropped you an email.
@haywardsteve Upon checking your account moving forward I don't suspect you should have an issue. However if you do experience any further issues next month please do let me know.
Re: Failed billing restricted service
on 10-06-2019 6:48 PM - last edited on 11-06-2019 9:48 AM by Strat
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I see that plusnet failed to comment on my previous post. Come on plusnet, how many customers are suffering from your pathetic new billing system ?
At least be honest and tell everyone.
Moderator's note by Dick (Strat): Avoidance of swear filter removed as per Forum rules.
Re: Failed billing restricted service
10-06-2019 6:49 PM
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Does knowing how many actually help fix anything?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Failed billing restricted service
11-06-2019 2:33 PM
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Re: Failed billing restricted service
11-06-2019 2:40 PM
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Why?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Failed billing restricted service
11-06-2019 2:43 PM - edited 11-06-2019 2:46 PM
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Be nice to find out what PN consider small
Re: Failed billing restricted service
11-06-2019 2:58 PM
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Re: Failed billing restricted service
11-06-2019 3:02 PM
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Yea 'nice' but what difference does that make? How would it enhance your life … or are you just looking for something to gloat over? Get used to it, move on, Plusnet is not going to disclose such information as it will be deemed commercially sensitive. Such knowledge is not going to enhance anyone's experience.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Failed billing restricted service
04-10-2019 12:22 PM
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I have twice set up a recurring card payment and this hasn't worked either.
Continued problems, different advice, immediate service restrictions.
Terrible service
Re: Failed billing restricted service
04-10-2019 2:28 PM
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Hi @Peacockjen
I'm really sorry to hear about the issues you have encountered. I have responded to your other post.
Kind Regards
Re: Failed billing restricted service
22-01-2020 11:53 PM
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Re: Failed billing restricted service
22-01-2020 11:58 PM
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Good luck x
Re: Failed billing restricted service
23-01-2020 10:53 AM - edited 23-01-2020 10:58 AM
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After having not paid the bill by 14 days firmer restrictions are applied.
There is no sense of having 14 days to pay. Payment is due on the day the invoice is raised ... they do not state “payment terms 14 days” or similar. The sentiment here is that if payment is 14 days or more LATE then service restrictions (as opposed to reminders) will be encountered.
DDs work well for the payment of service ... and given that the billing date can be chosen by the user, there’s no longer a need for “I do not get paid for 3 weeks can you extend me a line of credit please”.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Failed billing restricted service
25-01-2020 5:21 AM
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