Failed billing page failing to load
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Failed billing page failing to load
Failed billing page failing to load
13-01-2019 8:13 PM - edited 13-01-2019 8:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So i've been with Plusnet for years, my billing date is the 12th of the month and i get paid on the 21st and in the past this hasn't been an issue, but for the past 3 months the http://failed.billing.plus.net/apps/payment/failed and plus.net website refuses to load once restrictions have been put on my account not allowing me to acknowledge the payment is due and lift the restrictions.
I had to use a VPN just to post this.
Re: Failed billing page failing to load
13-01-2019 9:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Failed billing page failing to load
13-01-2019 9:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
After 3 hours of spamming the refresh button i finally got the page to load.
Re: Failed billing page failing to load
14-01-2019 11:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @nightstalk3r
I am deeply sorry to hear you have had issues with loading up our web pages.
I would recommend clearing all cookies and caches on your browser, before attempting to access our website.
It is worth check to see if there are any 'pop-up blockers' that is enabled on your browser, that could be restricting the access.
I would also try and see if you can access our webpage using a different web browser.
If the issue continues, can you please PM me with a screenshot, so we can investigate this matter further.
Best wishes.
Re: Failed billing page failing to load
16-01-2019 7:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Restrictions have just been put in place again and now when the failed billing page does load i can't do anything.
Re: Failed billing page failing to load
16-01-2019 8:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
However persistent late payment problems can be aliviated by changing the account billing date (available since early September). In the meantime account payment should be readily accessible if you can access the internet (and the PlusNET portal) via some connection other than your home one.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Failed billing page failing to load
17-01-2019 7:37 AM - edited 17-01-2019 7:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Townman in theory your solution would work , but reading here you will find that quite a few Billing errors caused by PN new system
People have said they dont even get bills for months , unable to pay bills Via web page , incorrect bills , failed billing page does not work , inability to change billing date
https://community.plus.net/t5/My-Account-Billing/Failed-billings/td-p/1605943
https://community.plus.net/t5/My-Account-Billing/unable-to-make-payment/td-p/1605699
https://community.plus.net/t5/My-Account-Billing/Cannot-change-my-payment-date-still/td-p/1605590
Re: Failed billing page failing to load
17-01-2019 8:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In this case the remedy is probably as simple as reinstate of an automated payment method (DD OR credit card), budget cash flow and then pay when the bill is presented. Not treating the time to pay period as an extension of credit period wound solve a lot of problems for a lot of users. When you get paid, set aside the money required to pay the months bills!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Failed billing page failing to load
17-01-2019 11:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @nightstalk3r
I am sorry to hear you are still having difficulties accessing our webpage and using your services.
Please, can you confirm you have followed the instructions that I have listed?
If this has not helped. You may need to perform a master reset on your router.
Use a paper clip, pen, or something pointed to press in the reset pinhole button on the back of the router.
Keep the button pressed for 20 seconds. When the light on the front of your Hub turns green, release the reset button.
When the light on the front of the Hub turns blue, it's now restored to factory settings.
Keep in mind that if you do this, it'll completely restore your router to the settings it had when it arrived. So if you've made specific changes to your settings, they'll need to be made again.
Should you require any further assistance, please do get back in touch with us.
Best wishes.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Failed billing page failing to load