‘Failed billing’ getting rather annoying
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: ‘Failed billing’ getting rather annoying
- « Previous
-
- 1
- 2
- Next »
Re: ‘Failed billing’ getting rather annoying
22-05-2019 2:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This whole thing is truly insane. There's nowhere to actually pay once you've had the restrictions lifted! plus.net/pay comes up with an error message. I looked at the Help Centre and it just said to log into your account and you'd find a link to make payment - this link doesn't exist!
How are we supposed to pay?! I'm hard of hearing so can't use the phone - there MUST be a working payment link somewhere on this site! I've had an email to say that charges will be added if I don't pay within 14 days, but THERE'S NOWHERE TO PAY!
Re: ‘Failed billing’ getting rather annoying
22-05-2019 2:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@jellybeanz sorry to hear you're struggling to pay online. Can you advise if you've gone to plus.net/pay after logging into your account? If you're still seeing an error can you post up a screenshot? Make sure you blur out your username etc.
Could you also advise which web browsers you've tried please?
Re: ‘Failed billing’ getting rather annoying
22-05-2019 2:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is the error message that shows at plus.net/pay:
https://portal.plus.net/apps/payment/failed/retry
If I remove 'retry' from the address and go to https://portal.plus.net/apps/payment/failed/ I get the following:
When I log into my account, there is no link to make payment anywhere.
Re: ‘Failed billing’ getting rather annoying
22-05-2019 3:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the detail.
Unfortunately I'm struggling to find a resolution for this, apart from it looks like it's affected by a known issue where we're investigating. In the meantime if you have issues using a different web browser also, I'm afraid that the only remaining option is to pay over the phone. As you've mentioned you're hard of hearing it may be worth looking into a text relay service, we've provided more information over on our Accessibility article Here.
Sorry for the inconvenience caused.
Re: ‘Failed billing’ getting rather annoying
22-05-2019 3:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello. Looks like my restrictions have been lifted (for the moment at least). Thank you. It looks like I’ll have to resort to paying over the phone again!!!
Cheers. Denzle
Re: ‘Failed billing’ getting rather annoying
22-05-2019 3:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: ‘Failed billing’ getting rather annoying
22-05-2019 4:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for you swift response. I’ve had this problem for months and there is no way to pay online. Whenever I go to billing and try to pay online I get an error message (see posting#5). I’ll phone up the help line and pay via credit card. Thanks again. Denzle
Re: ‘Failed billing’ getting rather annoying
22-05-2019 4:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- « Previous
-
- 1
- 2
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: ‘Failed billing’ getting rather annoying