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Failed billing error

FIXED
klutchy84
Hooked
Posts: 5
Registered: ‎13-04-2020

Failed billing error

I keep getting the Failed billing error on my plus net home page which the payment has been sorted, It tell me to restart my router which I have tried, then I looked to the community for answers and it told me to keep it off for 1hr which I tried also and recently tried keeping it off for a day, still no luck, is there any way it can be looked in to or are they any other solutions I could try.

 

5 REPLIES 5
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: Failed billing error

Thanks for getting in touch @klutchy84

I've looked into this for you and I can't see any cause of this.

Are you still having issues? 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
klutchy84
Hooked
Posts: 5
Registered: ‎13-04-2020

Re: Failed billing error

I am yes, the only place I can go is Billing other than that it just goes to a failed billing screen.

Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Failed billing error

Fix

Hi @klutchy84

 

Sorry to hear that. Can you please restart your router, clear cache and cookies and try again? I did some changes which should resolve this.

 

-Piotr

klutchy84
Hooked
Posts: 5
Registered: ‎13-04-2020

Re: Failed billing error

Yep, that worked, thank you.

Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Failed billing error

Thanks for fast answer.

 

I am really happy that I was able to resolve this for you and I hope that you won't have any issues in future.

 

If you will have any questions -  please let us know.