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Failed billing error

waynz
Newbie
Posts: 4
Registered: ‎09-01-2019

Failed billing error

Hi, my internet has gone off keep getting failed billing error, when i know my bills have been paid these come out direct debit monthly, quick search on Google and I find I'm not the only one with this problem, can you sorted it out please
8 REPLIES 8
Alex
Community Veteran
Posts: 5,028
Thanks: 756
Fixes: 12
Registered: ‎05-04-2007

Re: Failed billing error

Welcome to the forums @waynz 

Your post may be better suited in the My Account/Billing forum. Maybe a mod would be so kind to move it.

Mav
Moderator
Moderator
Posts: 20,601
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Registered: ‎06-04-2007

Re: Failed billing error

Moderator's note(s):

Thread moved from Fibre Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: Failed billing error

Hi @waynz 

 

As far as I can see, your DD is active and we are not noting any failed / missing payment against your account. 

 

Can I ask if you are still getting this failed payment notice? 

 

Thanks, 

MoR

 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
waynz
Newbie
Posts: 4
Registered: ‎09-01-2019

Re: Failed billing error

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,601
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Registered: ‎21-04-2017

Re: Failed billing error

Thanks for the screenshots @waynz 

I've raised this with the appropriate team to investigate further and I'd expect an update within the next 4 hours.

As soon as I know more I'll let you know. Apologies for the inconvenience this causes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Failed billing error

Hi @waynz

We've made a change to your account which I believe will hopefully have sorted the issue out.

Can you let us know how it goes the next time to go to browse to a site you couldn't go to previously?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
waynz
Newbie
Posts: 4
Registered: ‎09-01-2019

Re: Failed billing error

Seems to be a little bit better but Still getting errors, and the whole TLS handshakes seem to be stalling every thing, tried in different browsers and still getting errors
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,601
Thanks: 6,101
Fixes: 1,017
Registered: ‎21-04-2017

Re: Failed billing error

Thanks for getting back to us. I’m sorry to see you’re still seeing the no invoice in failed billing error message. Sad
Could you switch your router off for at least 65 minutes although ideally overnight/as long as possible to try to force your connection to assign itself a different IP address letting us know how it goes?
If you’re still seeing problems we’d likely then need to raise a task into our NetOps team to investigate further.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team