Failed billing error

[#1]

I keep getting the Failed billing error on my plus net home page which the payment has been sorted, It tell me to restart my router which I have tried, then I looked to the community for answers and it told me to keep it off for 1hr which I tried also and recently tried keeping it off for a day, still no luck, is there any way it can be looked in to or are they any other solutions I could try.

[#2]

Thanks for getting in touch @klutchy84

I've looked into this for you and I can't see any cause of this.

Are you still having issues? 

[#3]

I am yes, the only place I can go is Billing other than that it just goes to a failed billing screen.

[#4 · Accepted solution]

Hi @klutchy84

Sorry to hear that. Can you please restart your router, clear cache and cookies and try again? I did some changes which should resolve this.

-Piotr

[#5]

Yep, that worked, thank you.

[#6]

Thanks for fast answer.

I am really happy that I was able to resolve this for you and I hope that you won't have any issues in future.

If you will have any questions -  please let us know.