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Failed billing error

Emimoaner
Newbie
Posts: 1
Registered: ‎09-04-2018

Failed billing error

Since paying my bill 2 days ago (which was only 2 days late) I keep getting failed billing pop up on the screen and alot of buffering when watching anything. We have turned the router off and back on but it still keeps popping up. Please can someone help get this sorted.
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Failed billing error

Welcome to the community forums @Emimoaner

I'm sorry to hear you're seeing this.

Can you switch your router off for 65 minutes letting us know how it goes?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet