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Failed CC payment and no apparent action to update.

kmilburn
Grafter
Posts: 905
Thanks: 2
Registered: 30-07-2007

Failed CC payment and no apparent action to update.

I'm in the process of swithing to fibre,  but the P&P payment for the router failed as my details we out of date.
I updated them Tuesday,  poked ticket #43091207 on Wednesday,  but so far there's been no sign of action .
  (no response to ticket, account still shows payment failed,  no signs on CC of payment being taken)
Can someone confirm whether my router was sent as I'm expecting BT Tuesday morning.
4 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Failed CC payment and no apparent action to update.

HI kmilburn,
I'll look into that for you now.
Jojo Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Failed CC payment and no apparent action to update.

Hi kmilburn,
That's done for you now.
Jojo Smiley
kmilburn
Grafter
Posts: 905
Thanks: 2
Registered: 30-07-2007

Re: Failed CC payment and no apparent action to update.

Hi Jojo
Thanks for the swift action.
I assume as you've had to do this today that there is little chance of the router turning up (3-5 days) before BT do (<2 days)?  Angry
Can I ask why nothing was done about this earlier,  I received an email telling me that I'd updated my details and I assume that  would have shown up internally too.
And even if it didn't how come the update to the ticket was not actioned.
Could you please give those responsible a kick in a suitable area for me.  Wink
Thanks
Kevin.
kmilburn
Grafter
Posts: 905
Thanks: 2
Registered: 30-07-2007

Re: Failed CC payment and no apparent action to update.

Yay, 
The router has been delivered,  now I just need the engineer to turn up..
Thanks again Jojo
Kevin.